Most Innovative CompanyThe disruptive lingerie retailer ThirdLove is set to open its first ever physical store later this year, introducing its Fit Finder” technology to bricks-and-mortar for the first time. The startup, which launched in 2012 and positioned itself as a body-positive bra option, will open a temporary boutique in Manhattan's SoHo district—a 10-minute walk from the nearest Victoria's Secret—where it will cull data from customers on their shopping and dressing-room preferences.
The tense rivalry between the companies escalated when ThirdLove ran a full-page ad in The New York Times in November 2018, presented as An Open Letter to Victoria's Secret,” that called out L Brands CMO Ed Razek for demeaning” comments he made about plus-size and transgender models in an interview with Vogue.
Having the ability to get sized right at home is awesome but now that I have been wearing my ThirdLove bras for a few weeks I can tell you first hand it worked like a charm and I have also now learned that I have been buying the wrong size bra for years, lol.
Several former and current employees spoke to the outlet about their experiences with the brand, charging that co-CEO David Spector — who is much less visible that his wife, co-CEO Heidi Zak — contributes to an intimidating, dismissive, condescending, and bullying management style, and the company as a whole isn't quite so pro-female-employee as its public image might make it seem.
The brand has a test plan” in place to keep track of customer data, by following metrics like whether or not customers in the store had heard of or shopped the brand online, and if they make repeat visits, cart sizes and purchase patterns, the brand's online Fit Finder is available for customers in the store.
In the midst of his many incendiary comments objectifying women and essentially describing the brand and the fashion show as a male fantasy, Razek also seemed to single out the upstart lingerie brand ThirdLove—dismissively—as the counterpoint to Victoria's Secret.
None of us really agreed with it from the beginning.” Plus, the company had just come out with another campaign celebrating women's individuality with the slogan To each, her own.” It was like ‘what if a woman wants to be in the show or watch it, why are we telling them what to do?'” a source we'll call Kate said.
ThirdLove's mission is simple: "To help all women feel valued and supported by the brands they love." That's why the brand tested its new sizing on a variety of women who differ in size and age to ensure the product is comfortable and supportive for every bra size across the spectrum.
For our ThirdLove bra and underwear review, we tried out a half-size smaller and larger than our normal size. One of its major innovations was developing half-cup sizes, since the brand's data found that 37% of women did not fit neatly into the traditional range of cups.
We want you to be completely happy with your ThirdLove purchase and we know that being able to tell if a bra really fits isn't something that happens the instant you put it on. That's why we have our 60 Day Perfect Fit Guarantee. ThirdLove's Fit Finder quiz, which helps match women with the right sized bras, is an incredibly valuable and powerful tool in its customer journey.